Frequently Asked Questions
Everything you need to know about shopping with Luminous.
What is the standard shipping time for my order?
Most orders are processed within 24-48 hours. Standard shipping typically takes 3-7 business days depending on your location.
Do you offer international shipping?
Yes, Luminous ships to over 50 countries worldwide. International delivery times vary by region and usually range from 10-21 business days.
What is your return and exchange policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund or exchange.
How can I track my package?
Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your delivery's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How do I know the products are of high quality?
At Luminous, we source only premium materials and conduct rigorous quality control checks on every batch to ensure our customers receive the best possible products.